Frequently Asked Questions
Everything you need to know about shopping with On Sale.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Do you ship internationally?
Yes, On Sale ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend comparing these to your own measurements for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your products ethically sourced?
At On Sale, we prioritize sustainability. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.