Returns & Exchanges
At On Sale, we want you to love your fashion finds, which is why we offer a 30-day window for returns and exchanges on all items in their original condition. Our streamlined process ensures that updating your wardrobe is completely risk-free and convenient.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the unworn items with original tags attached into their original packaging or a sturdy shipping box.
Ship It Back
Print the prepaid shipping label provided through the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned fashion pieces, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing